Welcome to The Melbourne Taxis. By booking a ride or using our website, you agree to the terms and conditions listed below. These terms help ensure that every passenger enjoys a clear, reliable, and safe service experience. Please read them carefully before making a booking.
1. General Use
- The Melbourne Taxis provides transport services within Melbourne and surrounding areas.
- By using our services, you confirm that the information you provide—such as your name, contact number, and pickup details—is accurate.
- We may update these terms from time to time. Any changes will take effect once published on our website.
2. Bookings
- Bookings can be made through our website, phone, or email.
- All bookings are subject to vehicle and driver availability.
- You will receive a confirmation once your booking has been accepted. If a booking cannot be fulfilled, we will notify you as soon as possible.
3. Pricing & Payments
- Fares are based on distance, travel time, tolls, and any additional service requested.
- Prices may vary depending on traffic conditions and route changes.
- Payment can be made in cash, card, or any accepted digital payment method.
- Any additional charges (e.g., waiting time, tolls, special requests) will be added to the final fare.
4. Cancellations & No-Shows
- If you need to cancel your booking, please inform us as early as possible.
- A cancellation fee may apply if a confirmed booking is cancelled at short notice.
- If the driver arrives at the pickup location and the passenger cannot be contacted or is not present, a no-show fee may apply.
5. Airport Transfers
- For airport pickups, passengers must provide correct flight details.
- Our team monitors flight times, but delays or last-minute changes should be communicated by the passenger when possible.
- Waiting time charges may apply after the complimentary waiting period.
6. Passenger Responsibilities
- Passengers must behave respectfully and follow the driver’s safety instructions.
- Damage caused to the vehicle due to misconduct or negligence may result in additional fees.
- Passengers are responsible for ensuring they take their belongings when the trip ends. We are not liable for lost items but will do our best to assist in locating them.
7. Driver Rights & Safety
- Our drivers may refuse service if they feel unsafe, threatened, or if a passenger engages in inappropriate behaviour.
- Drivers may also decline excessive luggage, unsafe items, or anything that violates transport regulations.
8. Parcel Transfers
- For parcel deliveries, the sender is responsible for ensuring items are properly packed and safe to transport.
- We do not transport illegal, dangerous, or restricted items.
- Delivery times may vary depending on traffic and availability.
9. Limitation of Liability
- While we aim to provide reliable and timely service, unforeseen circumstances such as traffic, road closures, weather, or technical issues may cause delays.
- The Melbourne Taxis is not responsible for any direct or indirect loss resulting from delays, missed flights, missed events, or scheduling changes.
10. Privacy
- We collect basic information needed to complete your booking and provide our services.
- Your details are handled securely and are not shared with third parties except where required by law.
11. Contact Us
If you have questions regarding these terms or need help with a booking, you can contact our support team at any time.
